We are happy to assist you and manage your request for returns.
For any order that is accepted for return, we issue store credit and charge a 15% restocking and handling fee.
- Returns should be made within 7 days of your purchase (For example, if we receive your order on the 1st of January, the last day to be able to return your item(s) is 7th of January) in original, undamaged packaging. Any item(s) being returned should also be returned with any accessories, manuals and items that may have been bundled with the item(s).
- Products should be accompanied with the original sales invoice for store credit.
- If the product is not returned in its entirety or if the packaging/product has been damaged, or if accessories are missing, we reserve the right to refuse acceptance of the item or deduct additional charges on the store credit amount as applicable.
- If the product has been cleared (no damaged packaging, all manuals/items/accessories accounted for), the full amount would be issued as store credit within 7-10 working days (minus the 15% restocking and handling fee).
- If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on https://ithubindia.in. Please note that we will not be able to refund the amount once order is placed.
- Due to the nature of high-end products, not all products qualify for a return. In the event of a defective unit, the unit will be replaced with an identical unit. Furthermore, if we are unable to supply a replacement unit within 30-45 days, we will issue store credit.